• If you have received your products and have decided you do not love them as much as you thought you would, we are happy to offer you an exchange or a store credit valid for 6 months,  within 7 days of receiving your package.
  • We do, however, require you to cover the return postage costs.
  • All items sent back to us must be in their original condition, unused, in their original packaging with all tags still attached. (If the goods were delivered to you without tags you must advise us by email to this effect within 24 hours of receipt).


  • We are happy to offer exchanges on all sale items, provided you cover the cost of return postage, within 7 days. We do not offer refunds or store credits on sale items, unless goods are faulty.
  • All items sent back to us must be in their original condition, unused, in their original packaging with all tags still attached. (If the goods were delivered to you without tags you must advise us by email to this effect within 24 hours of receipt).


  • We take great care in ensuring that the products we send out are of the highest quality, however if you believe you have received a faulty item, we will happily offer you an exchange (subject to availability) or store credit.
  • Please inform us within 24 hours of receipt of your order.
  • If possible please send pictures of the faulty goods: info@luthiileather.co.za


  • For all exchanges and returns please contact us at info@luthiileather.co.za, prior to sending back your goods. In the email, please include the details of your purchase, order number and reason for return / exchange.
  • Your exchange item will be send after receiving your returned item.
  • The returned goods are your responsibility until they reach us safely. We recommend you insuring your return package. Please ensure you package your return carefully to prevent any damage and to ensure the goods are in their original condition when received by us.
  • We will exchange an item (subject to availability) but you will have to bear the cost of the delivery of the substituted item to you.
  • Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.
  • Please Note: Luthi does not accept returns on made to order items.



Who we are :

Our website address is: http://luthiileather.co.za.

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