FULL PRICE ITEMS

  • If you have received your products and have decided you do not love them as much as you thought you would, we are happy to offer you an exchange or a store credit valid for 6 months,  within 7 days of receiving your package.
  • We do, however, require you to cover the return postage costs.
  • All items sent back to us must be in their original condition, unused, in their original packaging with all tags still attached. (If the goods were delivered to you without tags you must advise us by email to this effect within 24 hours of receipt).

SALE ITEMS

  • We are happy to offer exchanges on all sale items, provided you cover the cost of return postage, within 7 days. We do not offer refunds or store credits on sale items, unless goods are faulty.
  • All items sent back to us must be in their original condition, unused, in their original packaging with all tags still attached. (If the goods were delivered to you without tags you must advise us by email to this effect within 24 hours of receipt).

FAULTY GOODS

  • We take great care in ensuring that the products we send out are of the highest quality, however if you believe you have received a faulty item, we will happily offer you an exchange (subject to availability) or store credit.
  • Please inform us within 24 hours of receipt of your order.
  • If possible please send pictures of the faulty goods: info@luthiileather.co.za

RETURNS PROCEDURE

  • For all exchanges and returns please contact us at info@luthiileather.co.za, prior to sending back your goods. In the email, please include the details of your purchase, order number and reason for return / exchange.
  • Your exchange item will be send after receiving your returned item.
  • The returned goods are your responsibility until they reach us safely. We recommend you insuring your return package. Please ensure you package your return carefully to prevent any damage and to ensure the goods are in their original condition when received by us.
  • We will exchange an item (subject to availability) but you will have to bear the cost of the delivery of the substituted item to you.
  • Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a return or exchange.
  • Please Note: Luthi does not accept returns on made to order items.

 

PRIVACY POLICY

Who we are :

Our website address is: http://luthiileather.co.za.

Comments :

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media :

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites :

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with :

No-one

How long we retain your data :

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data :

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data :

Visitor comments may be checked through an automated spam detection service.

Your contact information :

We will not personally use any contact information for any other reason than all relating to our business.  We will not hand out any information about our clients to any other person, company or institute.